Frequently Asked Questions
Most frequent questions and answers
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What kind of products do you use?
For cleaning services, we use very few chemicals that include detergents, anti-bacterial solutions, and odor removers. But if you want us to use natural products we can do it.
Can you build a custom cleaning plan for us?
Yes, we are very flexible and we will work with your special needs to develop the perfect cleaning routine.
How will I let the cleaning crew in my house?
There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is nowhere to be found, you will be charged with a lockout fee, for more information visit our policy section.
How do I cancel or reschedule a clean if I am sick or something comes up?
We require ** hours’ notice for rescheduling or cancellations. There will be a $**.** charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by **:** am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.
Do I have to do anything to prepare for my cleaning service?
Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.
Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home.
Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
Have your home picked up and ready to be cleaned to avoid additional charges.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
The customer has ** days to request or report damaged or broken items for replacement or repair. After ** days customer assumes liability.
Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at our online site. We appreciate your feedback and use it to help improve our services!
Do you offer a satisfaction guarantee?
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
How do I pay for my cleaning services?
You can either pay with a check, Mastercard/Visa, or online. A check is used by leaving it with us at the office, or leaving it on your kitchen table for our cleaning crew to pick up. We also take Mastercard and Visa, we will take your card number and then charge the amount after the service is finished.
How much does a cleaner cost?
Professional cleaning services vary in the UK so it entirely depends upon the services you want to choose.